JOB LOCATION:

Louisville, CO (On-site)

ABOUT US:

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world's leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.
Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com

THE ROLE:

The IT Support Specialist II provides Tier 1 and Tier 2 technical support for Biodesix staff and serves as an escalation resource for complex technical issues. This role is responsible for troubleshooting advanced endpoint and user system issues, supporting IT service delivery, and assisting with the implementation and maintenance of endpoint technologies.

The IT Support Specialist II collaborates closely with infrastructure, security, and application teams to maintain a reliable, secure, and compliant IT environment.

WHAT YOU'LL DO:

Advanced End User Support

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve complex hardware, software, and connectivity issues.
• Serve as an escalation point for issues that cannot be resolved by Tier 1 support.

Incident and Service Management

• Monitor and manage Help Desk tickets to ensure timely resolution and adherence to service level expectations.
• Perform root cause analysis for recurring issues and implement solutions to prevent future incidents.
• Coordinate with other ITS teams and vendors to resolve technical issues.

Identity and Access Support

• Administer user accounts and permissions within Microsoft 365, Active Directory, and Azure Active Directory.
• Support MFA troubleshooting, identity issues, and user access management.
• Assist with periodic access reviews and identity governance processes as required.

Endpoint Deployment and Management

• Configure, deploy, and maintain endpoint devices including desktops, laptops, and mobile devices.
• Support system imaging, endpoint configuration standards, and device lifecycle management.
• Assist with endpoint management technologies such as Microsoft Intune or similar tools.

Knowledgebase and Process Improvement

• Develop and maintain technical documentation and knowledgebase articles.
• Identify opportunities to improve support processes, workflows, and user experience.
• Provide guidance and mentorship to junior support staff.

WHAT YOU'LL BRING:

• Advanced knowledge of Windows 11 operating systems
• Strong knowledge of Microsoft 365 administration and services
• Working knowledge of Active Directory and Azure Active Directory administration
• Familiarity with endpoint management platforms (e.g., Microsoft Intune)
• Strong troubleshooting and analytical skills
• Ability to manage complex technical issues independently
• Excellent communication and customer service skills
• Ability to prioritize work and manage multiple tasks effectively
• Strong documentation and problem-solving abilities
• Associate's or bachelor's degree in information systems, Information Technology, or related field preferred
• High school diploma or GED with significant technical experience considered
• 2-4 years of experience in an IT support or endpoint support role
• Experience supporting Windows and Apple operating systems, Microsoft 365, network connectivity, endpoint devices, and enterprise IT environments

WHAT TO EXPECT IN THE INTERVIEW PROCESS:
We want you to have a clear view of the IT Support Specialist II-and we want to get to know the real you. Our interview process is designed to be thorough, transparent, and give you direct insight into what it's like to work here:

1. Virtual Recruiter Screen - A conversation to understand your background, what motivates you, and where you're looking to grow.
2. Hiring Manager Interview - A deeper discussion about your experience, skills, and approach.
3. Final On-Site Interview - Tour our corporate headquarters; interview with additional members of the team to discuss alignment and fit.

WHAT YOU'LL GET:

We are excited to provide:

• Hourly salary: $28 - $32
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program
• Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.