Overview

The Medical Science Liaison (MSL) is a critically important member of the Field Medical Affairs customer-facing team that supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to urgent unsolicited requests from healthcare professionals, patients, caregivers, and payers. As part of the Field Medical Team, this position delivers industry-leading services, including responding to product information requests in response to medical questions received. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach.

**This is a one-year contract that will mostly be working from home with up to 15% travel to conferences.** Must be located on the West Coast.

Responsibilities

• Respond to inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers.
• Utilize medical information and MSL skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
• Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.
• Ensure good documentation, high quality, and excellent customer service.
• Join and support the field medical team with occasional field engagements as needed.
• Provide MSL and field medical support at medical congresses.
• Staff scientific medical affairs booths.
• Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.

Qualifications

• Education: Advanced or terminal healthcare degree (preferred PharmD or PhD).
• Experience and/or Training: MSL psychiatry experience preferred and excellent verbal/written communication skills.
• Must have hands-on experience in psychiatry to enhance understanding of patient care and treatment approaches.
• Technology proficiency in Medical Information databases, Microsoft Office, and video conference platforms.
• Therapeutic expertise in psychiatry, with a focus on schizophrenia. Ability to critically evaluate medical literature.
• Experience in Drug Information or a specialty area, particularly in schizophrenia or other psychiatric conditions.