Operations Manager - Hayat Pharmacy

Location: Milwaukee, Wisconsin
Schedule: Full time

At Hayat Pharmacy, people come first. We are a locally owned, community-focused pharmacy where patients feel supported and employees feel valued. Our team works hard, cares deeply, and shows up for one another. If you are looking for a workplace where your voice matters and your work truly impacts patients' lives, we would love to meet you.

We are hiring an Operations Manager who thrives in a team setting and enjoys helping others succeed. This role blends hands-on pharmacy support with leadership, coaching, and day-to-day operational oversight. You will work closely with the Pharmacists and District Manager while supporting our pharmacy technicians and ensuring the pharmacy runs smoothly.

What You'll Do

• Support daily pharmacy operations, including answering phones, processing prescriptions, preparing medications for dispensing, labeling, and maintaining accurate patient records
• Work alongside pharmacy technicians and help with complex customer issues such as prescription transfers or medication discrepancies
• Build and maintain work schedules for technicians and ensure strong coverage at all times
• Monitor attendance and performance and communicate concerns to leadership
• Assist with inventory management, including ordering, stocking, labeling, and checking for expired medications
• Support medication audits, drug recalls, and controlled substance checks
• Help train new pharmacy technicians and provide ongoing coaching and feedback
• Ensure all Hayat procedures, safety protocols, and quality standards are followed
• Assist with business development and patient retention efforts as needed

What We're Looking For

• At least 3 years of experience as a Pharmacy Technician
• Leadership experience in a retail or pharmacy environment is a plus
• High school diploma or GED required; additional education is preferred
• CPhT certification or willingness to obtain it within a reasonable timeframe
• Strong communication, organizational, and interpersonal skills
• Ability to work in a fast-paced environment with strong attention to detail
• Dependable, patient-centered attitude and willingness to support the entire team
• Ability to stand for extended periods and occasionally lift up to 25 lbs

Why Hayat

We are proud to be an independent pharmacy that prioritizes strong relationships, accessible care, and a supportive team culture. You are not treated like a number here. You're part of a team that values you, listens to you, and invests in your growth.

If you are looking for a place where you can contribute, grow, and make a real difference in your community, we would love to talk with you.

Apply today and help us continue delivering compassionate, community-centered care across Wisconsin.