Job Purpose: The Level I Patient Care Specialist provides administrative and basic clinical support to patients undergoing the diagnostic phase of fertility treatment. This role focuses on ensuring a positive patient experience, managing communications, and coordinating appointments and procedures in collaboration with the medical team.

Essential Functions and Accountabilities:

Patient Support & Communication:

• Serve as the primary point of contact for patients, communicate provider orders and instructions, answer routine questions and provide updates throughout the diagnostic phase of treatment.
• Educate patients about basic testing processes and timelines.
• Ensure timely communication of test results and next steps.
• Establish a compassionate environment by providing emotional and psychological support to patients; comfort patients by anticipating their anxieties, answering questions and addressing concerns.

Administrative Coordination:

• Schedule consultations, appointments, and procedures according to RMA workflows, policies, and clinical practice guidelines.
• Maintain accurate and timely patient records in Artemis
• Assist with obtaining previous medical records or outside results, if needed.

Collaboration:

• Work closely with clinical staff, front desk and financial counselors to streamline patient care.
• Support patients with education, preparation instructions, and consents for procedures.

Compliance:

• Ensure adherence to HIPAA and other patient confidentiality regulations.
• Follow clinic workflows, protocols and practice guidelines for documentation and patient care.

Academic Training:

• Associate's Degree and/or CMA certification - required
• Previous experience in a healthcare setting required, fertility experience a plus.

Position Requirements/Experience:

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required.
• Electronic Medical Records (EMR) experience
• Prior experience in women's healthcare - preferred
• Knowledge of medical terminology
• Excellent oral and written communication, interpersonal and customer service skills
• Strong attention to detail and demonstrated ability to follow-through.
• Ability to work autonomously and in a team environment.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO
"IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages."