The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

Required Skills

High School Diploma or Equivalent - Required.

2 years of customer service experience in healthcare - Required.

Technical Knowledge, Skills, and Abilities

• Knowledge of Referral and Authorization Processes

• Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.

• Customer Service and Communication Skills

• Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.

• Organizational and Time-Management Skills

• Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.

• Computer and Data Entry Proficiency

• Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.

• Problem-Solving and Investigative Skills

• Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.

• Attention to Detail and Accuracy

• Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.