Job Description

The Opportunity

Oxford Nanopore Technologies is seeking an experienced, mechanically-savvy Senior Field Service Engineer to join our growing team. This role is ideal for a proactive professional who thrives on taking ownership of complex technical challenges and delivering world-class customer service. Based in the Bay Area, San Francisco ideally, you will play a critical role in supporting groundbreaking science in the San Francisco/ Bay Area, as well as support the PNW territory, ensuring our customers maximize the potential of our sequencing technology.

Key Responsibilities

As a Senior Field Service Engineer, you will:

• Provide outstanding on-site and remote technical support to our customers.
• Perform installations, maintenance, and repairs of our advanced sequencing instruments.
• Conduct training sessions to ensure customers can successfully implement and operate our technology.
• Identify and resolve intricate technical issues by applying your knowledge of Linux and IT systems.
• Collaborate with various internal teams to ensure flawless service delivery.
• Maintain detailed records of services provided and customer interactions.
• Submit service reports, expense reports, and work orders in a timely manner.
• Drive continuous improvement via feedback to Manager and Internal Teams.
• Manage and maintain inventory of service parts.

What You'll Bring

• Educational Foundation: A BS (or equivalent) in Electrical/Mechanical Engineering, Life Sciences, or a related field.
• Proven Expertise: At least 5 years of field service experience, ideally within laboratory diagnostics or life science instrumentation (NGS experience is a significant plus).
• Technical Toolset: Professional proficiency in Linux OS, IT networking, and CRM platforms like Salesforce.
• Collaborative Spirit: A detail-oriented mindset with the ability to manage multiple priorities in a fast-paced, small-team environment.
• Ready for the Road: A valid driver's license and the flexibility for frequent regional travel (up to 70%), with occasional travel across the US, Canada, and Latin America.

Why Join Us?

At Oxford Nanopore Technologies, we provide a highly collaborative and inviting workplace where your ideas are valued and acknowledged. We focus on your career development and provide opportunities for continual learning and progression. Become part of a leading group committed to advancing the frontiers of scientific innovation and imagination. The influence of your contributions here will be meaningful and extensive!

About Us

Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

The salary for this role is between $120,000 - $140,000 USD . The salary offered will reflect the skills and experience of the successful candidate. Certain roles within ONT are eligible for an annual bonus and stock. These awards are allocated based on individual performance.

US-based employees have access to healthcare benefits, a company 401(k) plan with matching, short- and long-term disability coverage, basic life insurance, and commuter benefits, among others.

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact [email protected]

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About Us

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.