Overview

A Specialty Pharmacy Clerk is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

• Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics - including any Company employee agreements.
• Complying with all relevant pharmacy accreditation standards.
• Maintaining confidentiality of all patient and Company information (HIPAA compliance required).
• Adhering to pharmacy workflow procedures at each assigned workstation.
• Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.
• Remaining flexible to accommodate scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

• Handle telephone calls that do not require pharmacist involvement.
• Gather and enter patient information accurately into pharmacy systems.
• Verify insurance eligibility and assist with basic benefit and copay inquiries.
• Triage prescriptions and route tasks to appropriate internal teams.
• Manage patient documentation, including intake forms and records.
• Enter prescription and patient data accurately into pharmacy systems.
• Identify payer types and basic processing requirements.
• Utilize prescriber, insurance, and pharmacy portals to support communication and workflow.
• Assist in resolving basic claim issues and escalate as appropriate.
• Communicate with patients, prescribers, and internal teams to support prescription processing.
• Verify and collect payment information pertaining to patients shipment.
• Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.

Operational / Administrative Support

• Perform general administrative duties such as filing, returning calls, and assisting walk-in customers.
• Support packing and shipping operations, including:
  • Preparing medication shipments.
  • Generating packing slips and shipping manifests.
  • Coordinating delivery routes and schedules.
  • Following shipping regulations and weather restrictions.
  • Maintaining shipping and delivery records.
• Assist with inventory-related tasks such as receiving, unpacking, and organizing supplies.

Required Qualifications

• High School Diploma or equivalent (GED).
• Regular and predictable attendance, including evenings, weekends, and holidays.
• Ability to complete required training within designated timeframes.
• Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy.
• Strong communication skills with the ability to read, write, speak, and understand English.
• Ability to work in a fast-paced environment and pivot quickly between tasks.
• Ability to work both independently and collaboratively.
• Basic math and analytical skills.
• Proficiency in Microsoft Office (Outlook, Excel, Teams).

Preferred Qualifications

• Previous experience in a pharmacy, healthcare, or medical setting.
• Previous customer service or retail experience.

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job:

• May sit or stand 7-10 hours per day.
• May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk.
• May be required to work extended hours as needed.
• May lift and/or move up to 30 pounds.
• Must be able to function in a typical pharmacy work environment.