Job Description

Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices.

Position requires on-site support.

Responsibilities may include, but are not limited to:

• Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms.

• Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.

• Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting.

• Create knowledge and technical documentation for Tier I, II, and III teams.

• Provide mobile device, hardware, and software installation support.

• Assist in developing user documentation and installation procedures.

• Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.

• Work closely with the engineering teams to support ongoing UEM modernization initiatives.

• Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.

• Interact professionally with personnel during high-visibility or emergency support scenarios.

Required Experience

BS in IT or related field (preferred) and a minimum of five years of related experience. Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.

• Specific required experience:

º 5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf.

º 3-5 years of experience with patch management processes.

º 2 years of experience writing and leveraging PowerShell automation.

º 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow.

• Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance.

• Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf.

• PowerShell scripting proficiency (automation, compliance reporting, bulk management).

• Strong technical analysis and advanced troubleshooting capability.

• Strong business/systems analysis skills when working with users to capture requirements.

• ITSM platform system experience required (BMC or ServiceNow).

Qualifications:

• Must obtain an agency public trust suitability determination prior to start date

• Must have excellent verbal and written communication and stakeholder-facing skills.

• Must be able to lift up to 50 pounds

• Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.

• Must maintain a high level of customer service for all support interactions.

• Must have the ability to meet demanding deadlines in a fast-paced technology environment

• Experience supporting a complex Federal agency enterprise is a plus.

• Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required.