User Migration Support Specialist (Microsoft 365) - Contract

Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY
Schedule:

• Daytime: Standard business hours
• Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote)
  Duration: 18-week contract (potential extension)
  Start Date: Targeting May 1

Hourly Pay: $33 - $37

Overview

We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare.

We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.
What You'll Do
Migration Day Support & Hypercare (Primary Focus)

• Serve as a front-line support resource during user migration waves
• Assist users with device setup, login, and validation steps
• Provide in-person, remote, and ticket-based support
• Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication
• Deliver a high-quality 'white glove' user experience

Device Deployment & Setup

• Perform Windows 11 imaging, provisioning, and configuration
• Support deployment tools such as Autopilot, SCCM, or equivalent
• Distribute and collect devices during migration events

Remote/Field User Migrations (Fridays)

• Guide remote users through migration via scheduled 15-minute sessions
• Initiate migrations, validate completion, and follow up
• Track device returns and ensure user readiness

Evening Migration Execution (1 Role)

• Execute migration scripts and checklists during off-hours
• Perform validation, remediation, and documentation
• Support overnight migrations (e.g., SharePoint, Teams data)
• Escalate issues as needed

Additional Responsibilities

• Support shared asset reviews (mailboxes, SharePoint sites, file shares)
• Collaborate with migration teams and service desk
• Maintain accurate documentation and tracking

Job Requirements

Required Qualifications

• Hands-on experience with Windows 11 deployment and device setup
• Familiarity with Autopilot, SCCM, or similar tools
• Experience supporting the Microsoft 365 suite (Outlook, Teams, SharePoint)
• Understanding of identity & access concepts (accounts, MFA, authentication)
• Strong customer service and communication skills
• Experience with onsite and remote end-user support
• Basic networking knowledge

Nice to Have:

• Experience with Okta or similar identity platforms
• Previous experience supporting large-scale migrations or rollouts

What We're Looking For

• Professionals who thrive in fast-paced, high-visibility environments
• Strong communicators who can support users with varying technical skills
• Team players who can balance technical execution with customer experience
• Individuals comfortable with travel and onsite support requirements

Additional Details

• Travel between sites is required (not reimbursed)
• Equipment (laptops, tools, workspace) will be provided
• Contractors should supply their own preferred peripherals (e.g., headset)
• 2-3 weeks lead time required prior to project kickoff for onboarding and training

Why This Role?

• Be part of a high-impact enterprise transformation project
• Gain experience in large-scale Microsoft 365 migrations
• Work alongside specialized migration and infrastructure teams
• Opportunity for contract extension based on performance and project needs