Everyone agrees that patient experience matters, but few can prove it. In a clinical trial landscape increasingly focused on equity, access and retention, patient-centricity has become a strategic imperative. Yet without a clear framework for measuring its impact, patient experience is too often dismissed as a soft metric rather than a business driver. This presentation reveals how Patient Experience Organizations (PXOs) transform engagement into measurable value, linking experience to ROI through dashboards, behavioral metrics and operational outcomes.
PXOs don’t just enhance patient satisfaction, they operationalize experience across the recruitment, enrollment and retention lifecycle. By applying behavioral diagnostics, digital tracking and activation-level modeling, PXOs provide real-time visibility into where engagement is working and where it’s leaking. This data not only informs study optimization but also allows sponsors and CROs to forecast timelines, reduce site burden and de-risk recruitment spend.
This is the blueprint for turning patient experience from a feel-good concept into a strategic growth lever. This session will show how the shift from anecdotes to analytics, and from intention to impact, proves that patient experience pays.
Register for this webinar to learn how maturity assessment, friction mapping and business value modeling can transform patient experience into measurable impact.
Speakers
Who Should Attend?
This webinar will appeal to senior professionals from pharma and biotech companies, and CROs working within:
- Clinical Operations
- Study Management
- Patient Recruitment
- Study Leads
What You Will Learn
Attendees will learn:
- The core KPIs and engagement metrics used by leading PXOs
- How to build a PXO-aligned dashboard that connects patient experience to trial performance
- Real-world case examples demonstrating time, cost and retention improvements
- How to translate patient activation, satisfaction and adherence into financial and operational impact
Xtalks Partner
Jumo Health
Jumo Health is a Patient Experience Organization purpose-built to address the emotional, cognitive, and social barriers patients face when choosing whether to participate in clinical trials. We combine behavioral science, health literacy, and human-centered design to create an engagement system that reduces friction, eliminates fear, and builds trust, especially for complex studies with high decision investments. From first impression to last follow-up, we empower patients with the clarity, confidence, and support needed to enroll and stay actively engaged.
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