Secure & Responsive Healthcare: The Role of Robust and Agile IT Systems in Healthcare

Life Sciences, Healthcare,
  • Monday, March 22, 2021

Cyber-attacks targeting the healthcare sector have increased by 150% during the Covid-19 crisis. Healthcare institutions need technology to support safe and responsive service delivered with minimum contact. The right technology can coordinate both medical infrastructure and communication.

Hospitals operate and maintain large networks of devices designed for diagnostics, monitoring, and record-keeping. Simultaneously, health care facilities must ensure that data and records are securely kept and quickly shared through appropriate channels. The right IT service management (ITSM) technology supported by comprehensive discovery supports the most agile and robust healthcare.

Join this webinar to hear experts from Freshworks and Device42 discuss how organizations can build and maintain secure healthcare IT systems with intelligent, right-sized service management combined with comprehensive, agentless auto-discovery.


Nirmal Krishnamoorthy, Product marketer (Freshservice), Freshworks Inc.

Nirmal is a product marketer for Freshservice. He joined Freshworks in July 2020 and is passionate about bringing service management solutions for customers. Prior to Freshworks, he was an ITIL certified management consultant at Deloitte and PwC advising Healthcare and Financial Services CxOs on technology related initiatives and was a consultant at US Bank and Infosys. He earned his MBA from Duke University and a Chemical Engineering degree from BITS, Pilani, India.

Message Presenter

Kristin Grilli, Enterprise Account Executive, Device42

Kirstin is a regional sales director in the west for Device42. She has a broad knowledge of the challenges IT professionals face while working in the health sciences space, including data protection, uptime and cost constraints. Device42 serves some of the largest healthcare customers both nationally and abroad including Public Health England, Memorial Sloan-Kettering and the National Institutes of Health.

Message Presenter

Who Should Attend?

Senior professionals from Healthcare/Hospital organizations working in the ITSM space:

  • CIOs
  • Manager/Director/VP of IT
  • Manager/Director/VP of IT Solutions
  • Manager/Director/VP of IT Infrastructure

What You Will Learn

In this webinar, participants will learn about:

  • Cyberattacks in Healthcare: How have they increased in the last year?
  • Why safe and responsive healthcare is important
  • What is the role of robust and agile IT systems in healthcare?
  • How does the combined solution from Freshworks and Device42  help healthcare institutions create safe and responsive communication and manage large networks of devices?

Xtalks Partners


Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.


Device42 arms enterprises and trusted partners with infrastructure and application insights that enable them to transform and manage faster, more efficiently, and with reduced risk.  Device42 the most comprehensive agentless discovery system for hybrid IT, providing detailed insights into even the most complex IT enterprises—from the physical data center to the cloud. Device42 can continuously discover, map, and provide the accurate data required to modernize infrastructure and applications, improve service delivery, and support compliance. It provides the “you are here” pin on the map to digital transformation and powerful support for IT Service Management (ITSM) platforms.

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