Keeping up with ClinOps: Why and how to improve delivery

Life Sciences, Clinical Trials,
  • Thursday, October 12, 2023

In May 2021, the Association of Clinical Research Professionals ACRP wrote that “Clinical trial complexity levels show an unrelenting increase.” Thankfully, new tools like digitization, decentralization, and AI are showing promise in helping streamline clinical conduct.

While innovation is key to better trials and more treatments to market faster, it must be built around those who “do the work” – Clinical Operations professionals.

Join us for a panel discussion on common ClinOps challenges that could benefit from better experiences and approaches. In addition, we will be covering what other industries are doing well to enhance user experience, and how we can take their lessons and apply them in clinical trials.


Musaddiq Khan, Medable

Musaddiq Khan, VP, Therapeutic Area Solutions Leader, Medable

Musaddiq Khan (“Muz”) has been involved in clinical research for over 17 years. Most recently, he was the Director of Clinical Program Operations in the exploratory medicine & pharmacology group at Eli Lilly, where he led the operational delivery of the First-in-Human study on Lilly’s COVID-19 Antibody programme. Throughout his career, Muz has held various clinical operations roles in pharma, including PAREXEL, Roche and AstraZeneca. Muz completed his Executive MBA from the University of Cambridge with a dissertation on “Developing a Digital Health Strategy for Early Clinical Development.”

Message Presenter

Hazel Doydum, Director, Digital Engagement and Implementation, R&D, GSK

Hazel Doydum has a passion for digital transformation in healthcare and has held various roles in Pharma focused on digital innovation, including IT, reimbursement, digital marketing, marketing & sales operations, learning & development, and clinical operations. In her current role, Hazel leads a team responsible for implementing digital health and decentralized trial services into the Global Clinical Operations portfolio at scale and was a co-lead for an initiative that was a 2022 Reuters award winner for Most Valuable Digital Patient Engagement.

Message Presenter

Sepehr Shojaei, VP, Design Solutions, Lightship

Sepehr Shojaei serves as the Vice President of Design Solutions at Lightship, leveraging his 15 years of experience in clinical research operations to champion a patient-centric approach. Motivated by a commitment to underserved populations, he joined Lightship to prioritize access, choice, and equity in clinical trials, ensuring no group is left behind.

Drawing from roles at institutions like UCLA, USC, City of Hope, and Science 37, Sepehr employs novel and innovative strategies to enhance clinical trials. Sepehr holds an MPH from the University of Southern California and a Bachelor’s in Biological Sciences from UC Irvine

Message Presenter

Who Should Attend?

This webinar will appeal to pharmaceutical, biotechnology & contract research organizations (CRO) personnel within the following departments and/or job titles:

  • Clinical operations/research/development
  • Strategy and growth
  • Digital innovation
  • Patient solutions/experience decentralized clinical trials
  • Data management/processing/analysis
  • Clinical IT
  • Procurement
  • Science and medical affairs
  • Study/project management

What You Will Learn

Attendees will gain insights into:

  • The challenges faced daily by clinical operations professionals
  • How to meet clinical operations (ClinOps) milestones faster and easier with modernized clinical trials
  • How technology can help foster easier and better:
    • Data generation
    • Site engagement
    • Patient engagement
    • Trial conduct
    • Day-to-day trial activities

Xtalks Partner


Medable is on a mission to get effective therapies to patients faster by transforming clinical drug development with disruptive technologies. The company’s digital platform streamlines design, recruitment, retention and data quality for decentralized trials, replacing siloed systems with integrated digital tools, data and interfaces to accelerate trial execution. Medable connects patients, sites and clinical trial teams to improve patient access, experience, and outcomes.

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