Improve Clinical Trial Retention with Patient Population Support

No two clinical trials are the same, and therefore patient support can’t be one-size-fits-all. Some patient populations, whether facing a rare disease, a difficult oncology diagnosis or significant travel and financial strain, need more than standard support to stay enrolled. The gap between what these patients need and what trial infrastructure often provides is where retention challenges arise: missed visits, caregiver burnout and ultimately patients dropping out. This webinar explores how specialized, high-touch support can address the needs of a patient population and help patients remain enrolled in clinical trials.

The featured speakers will explore travel arrangements, reimbursement management and communication and how to know when this level of support is warranted. Concierge coordinators who support trial participants every day will share examples of decisions made for patients in recent clinical trials, highlighting how tailored support can address individual needs and reduce participation burden.

The webinar will discuss the signals that indicate when a patient population needs more than standard support, what concierge-level services can include and how high-touch support can affect patient retention. It will also examine how technology can streamline clinical trials by centralizing itineraries, reimbursements, questionnaires, scheduling, video calling and notifications. Sponsors and sites will gain insight into the questions that can help determine where additional support is warranted.

This session will be beneficial for organizations evaluating which patient populations and therapeutic areas require more than standard support and which services should be included to help patients remain in a trial.

Register for this webinar to learn how high-touch patient population support can reduce patient burden and improve clinical trial retention.

Speakers

Carolyn Mullen, Senior Study Start-up Lead, Suvoda

As a Senior Study Start-up Lead within Suvoda’s Financial and Travel business unit, Carolyn Mullen delivers study implementation for clients, specializing in Concierge and France specific support. She works directly with sponsors and CROs on study start-up to determine the best path forward for participants through optimal study configurations. Carolyn brings over six years of experience in global patient payment and travel concierge services. She is passionate about partnering with clients to build studies that ease the financial and logistical burden on participants, helping patients stay focused on their health while delivering a seamless trial experience.

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Kyle Renick, Global Study Manager, Suvoda

As a Global Study Manager within Suvoda’s Concierge Travel Services team, Kyle oversees the delivery of concierge travel, budget management and patient payment and reimbursement services for clinical trial sponsors and CROs. He works directly with sponsors and CROs to ensure study configurations run smoothly and efficiently, supporting participants and their families throughout the trial journey. With four years of experience in global clinical trial support services, Kyle is driven by the human element at the heart of every study. He finds fulfillment in knowing that he and his team of Concierge Coordinators are there to ease the financial and logistical burdens of travel, helping participants and their families focus on what matters most.

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Beatriz Oliveira, Concierge Coordinator, Suvoda

As a Concierge Coordinator at Suvoda, Beatriz Nunes de Oliveira coordinates travel and logistics for patients and caregivers participating in clinical trials across Portugal, Brazil and the United States. Since joining Suvoda in 2017, she has worked closely with participants, study sites, sponsors and clinical research teams to support every stage of the travel experience, from patient onboarding and visa coordination to booking flights, hotels, ground transportation, processing reimbursements and providing end-to-end travel support. Beatriz is passionate about her work because it brings together her love of travel, customer service and helping people in a meaningful way. She is motivated by the opportunity to reduce the logistical burden of clinical trial participation and make each journey easier and more comfortable for patients and their families.

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Igor Paszewski, Concierge Coordinator, Suvoda

As a Concierge Coordinator at Suvoda, Igor works directly with clinical trial sites and participants to provide personalized and tailored support throughout their trial journey. He is based in Poland and works with participants across a wide age range, from infants as young as six months old to people well into their eighties. His role is to manage the logistics and practical details, allowing participants to focus on what matters most: their health and recovery.

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