Keeping clinical trial patients enrolled:
real stories of high-touch support
About this webinar
No two clinical trials are the same, and therefore patient support can’t be one-size-fits-all. Some patient populations—whether facing a rare disease, a difficult oncology diagnosis, or significant travel and financial strain—need more than standard support to stay enrolled. The gap between what these patients need and what trial infrastructure often provides is where retention challenges arise: missed visits, caregiver burnout, and ultimately patients dropping out.
In this webinar, Suvoda pulls back the curtain on what specialized, high-touch patient support looks like. We’ll explore travel arrangements, reimbursement management, and communication —and how to know when this level of support is warranted. You’ll hear directly from Concierge Coordinators who support and build relationships with trial participants every day, sharing decisions made for real patients in recent clinical trials.
The webinar will discuss the signals that indicate when a patient population needs more than standard support, what concierge-level services can include and how high-touch support can affect patient retention. It will also examine how technology can streamline clinical trials by centralizing itineraries, reimbursements, questionnaires, scheduling, video calling and notifications. Sponsors and sites will gain insight into the questions that can help determine where additional support is warranted.
This session is intended for sponsors, CROs, and sites trying to determine the level of support required for their trials: which patient populations and therapeutic areas call for more than the default, and what support services should actually be included.
Who should attend
This webinar will appeal to professionals working across:
- Clinical Operations
- Patient Engagement and Experience
- Technology and Digital Innovation
- CRO Partnership and Vendor Management
What you will learn
Attendees will gain insight into:
- The signals that first indicate a patient population needs more than standard support
- What is included in concierge-level services, from travel coordination and caregiver support to reimbursement management and proactive scheduling
- The impact of high-touch support on patients’ ability to stay in a trial
- The connection between specialized support and trial-level outcomes, including reduced patient burden and improved retention
- Considerations for sponsors and sites when deciding where extra support is warranted
Featured Speakers
Carolyn Mullen
As a Senior Study Start-up Lead within Suvoda’s Financial and Travel business unit, Carolyn Mullen delivers study implementation for clients, specializing in Concierge and France specific support. She works directly with sponsors and CROs on study start-up to determine the best path forward for participants through optimal study configurations. Carolyn brings over six years of experience in global patient payment and travel concierge services. She is passionate about partnering with clients to build studies that ease the financial and logistical burden on participants, helping patients stay focused on their health while delivering a seamless trial experience.
Kyle Renick
As a Global Study Manager within Suvoda’s Concierge Travel Services team, Kyle oversees the delivery of concierge travel, budget management and patient payment and reimbursement services for clinical trial sponsors and CROs. He works directly with sponsors and CROs to ensure study configurations run smoothly and efficiently, supporting participants and their families throughout the trial journey. With four years of experience in global clinical trial support services, Kyle is driven by the human element at the heart of every study. He finds fulfillment in knowing that he and his team of Concierge Coordinators are there to ease the financial and logistical burdens of travel, helping participants and their families focus on what matters most.
Beatriz Oliveira
As a Concierge Coordinator at Suvoda, Beatriz Nunes de Oliveira coordinates travel and logistics for patients and caregivers participating in clinical trials across Portugal, Brazil and the United States. Since joining Suvoda in 2017, she has worked closely with participants, study sites, sponsors and clinical research teams to support every stage of the travel experience, from patient onboarding and visa coordination to booking flights, hotels, ground transportation, processing reimbursements and providing end-to-end travel support. Beatriz is passionate about her work because it brings together her love of travel, customer service and helping people in a meaningful way. She is motivated by the opportunity to reduce the logistical burden of clinical trial participation and make each journey easier and more comfortable for patients and their families.
Igor Paszewski
As a Concierge Coordinator at Suvoda, Igor works directly with clinical trial sites and participants to provide personalized and tailored support throughout their trial journey. He is based in Poland and works with participants across a wide age range, from infants as young as six months old to people well into their eighties. His role is to manage the logistics and practical details, allowing participants to focus on what matters most: their health and recovery.
Partner for this event
Suvoda
Suvoda is a global clinical trial technology company with a market-leading, real-time software platform that empowers sponsors and CROs to make confident decisions and sites and patients to take calm, controlled action. Suvoda delivers interconnected, action-driven software solutions and industry-leading services and support, so that even in the most time-sensitive, mission-critical moments, life-changing studies keep moving forward. Headquartered outside Philadelphia, Suvoda also maintains offices in Portland, OR, Barcelona, Spain, Bucharest and Iasi, Romania, and Tokyo, Japan. The company maintains customer satisfaction scores that consistently exceed the technology industry average, contributing to the company being selected by trial sponsors and CROs to support more than 2000 trials across more than 95 countries. Suvoda recently merged with Greenphire, a leading provider of clinical trial financial management and patient support tools. To learn more, visit suvoda.com and follow Suvoda on LinkedIn.